Shipping Policy
Going by the nature of our products, My Artsy Decor ensures high quality packaging and shipping. We use a third party vendor to deliver our orders. All orders are hand packed and shipped in a discreet box with a shipping label on it. Once your order has been picked up by our delivery partners, you will receive a message along with your tracking number.
Shipping Timelines
Most of our products are handmade and customised. Most orders are dispatched within 3 business days of payment of order. Customised products take 5-15 days to be shipped, depending on the nature of the customisation and the product. In such a case, we will inform you about the timeline.
After shipping, the time taken for the product to reach you depends on your location. It can take 3 to 8 days. We work with a well-reputed delivery partner, so delivery often happens earlier than the 3 to 8 day period, depending on your location. While metro cities take less time, remote locations may take longer. However, under some unfortunate circumstances, very rarely, deliveries get delayed.
Although most of our products are handmade and customised, we depend on third party vendors for raw materials, parts and components. Sometimes, the third party vendor fail to deliver on time, and our product making gets delayed. In such untoward circumstances, we would inform you. Even in such a situation, we will fulfil your order with a little more time.
Shipping Costs
Shipping costs are calculated as per basket value and your location.
Change of Delivery Address
If you request a change in delivery address, we can do so provided that your order has not been dispatched.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate the delay.
For all customer service enquiries, please email us at myartsydecor@gmail.com